Returns and refund policy

Currently on this website, there is only original artwork available to purchase, with a return and refund policy as below:

 

 

Original art Refund policy

I have a 5 day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at hello@traceymicklethwaite.com. If your return is accepted, you will be sent a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me with any return question at hello@traceymicklethwaite.com.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is  damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Refunds

I will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping costs

You are responsible for shipping costs unless you are returning an item because it was defective or it wasn’t the item you ordered (in which case I would pay for shipping).